It turned out, they had a gift for him:
Even better, I got a chance to speak to the manager and they might be able to help us with fundraising for Alex's service dog. They said they might be able to donate some food for us to sell at a community event or something else. I'll have to do some thinking but things are starting to get moving.
We also spoke to Dave's work and they want to do a fundraising event for us. Not a bad start to the week.