As I was going through the list of things I need to deal with this week (yes, I have an actual list), it occurred to me that it's been awhile since we heard from National Service Dogs.
Specifically about the in-home interview which they said would take place in 4-6 months, about 4 months ago.
It's not a surprise inspection, which is good. I don't think I have anything to hide but I also have a fairly busy schedule most of the time.
Now I go into the "how long do I wait before contacting them" mental dance. I don't want to be pushy but I also don't want to be overlooked. It's a fine art which I've developed over the years of being on wait lists.
My usual rule of thumb is wait until half-way through the window. Unless I'm pushing for a cancellation, in which case I'll ask what their policy is. In some cases, you can get on a list. In others, it's first come, first served for cancellations, in which case I call or email once a week.
I always make a point of being brief and polite when I contact them. I realize I'm technically bothering whoever is answering the phones so I try to minimize the irritation factor. (Though I'm sure many people have rolled their eyes before picking up my calls.) The point is to try and keep a positive relationship between me and whoever is the gateway to the program/appointment I want. That way, even if I'm not the first person to call for that cancellation, they may save it for me anyway (I've had that happen several times).
No comments:
Post a Comment