Sunday, 1 June 2014

In Home Interview ... Here, boy! (Wait List Tips)

As I was going through the list of things I need to deal with this week (yes, I have an actual list), it occurred to me that it's been awhile since we heard from National Service Dogs.

Specifically about the in-home interview which they said would take place in 4-6 months, about 4 months ago.

It's not a surprise inspection, which is good.  I don't think I have anything to hide but I also have a fairly busy schedule most of the time.

Now I go into the "how long do I wait before contacting them" mental dance.  I don't want to be pushy but I also don't want to be overlooked.  It's a fine art which I've developed over the years of being on wait lists.

My usual rule of thumb is wait until half-way through the window.  Unless I'm pushing for a cancellation, in which case I'll ask what their policy is.  In some cases, you can get on a list.  In others, it's first come, first served for cancellations, in which case I call or email once a week.

I always make a point of being brief and polite when I contact them.  I realize I'm technically bothering whoever is answering the phones so I try to minimize the irritation factor.  (Though I'm sure many people have rolled their eyes before picking up my calls.)  The point is to try and keep a positive relationship between me and whoever is the gateway to the program/appointment I want.  That way, even if I'm not the first person to call for that cancellation, they may save it for me anyway (I've had that happen several times).

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